Privacy Policy

Last updated: 11 November 2026

RetailFlow Operator (com.retailflow.operator, the "app") is a billing and stock app for shops. It is made by BizFlow (MyWebz Technologies Private Limited), Sangamner, Maharashtra, India ("we"). This policy explains what the app sends to us, why, who else sees it, and how to delete it.

Your shop data stays with you

Products, prices, stock, bills and the customer names and numbers typed on bills are kept on your phone, or on the RetailFlow PC in your shop when the app is connected to it. Traffic between the phone and your shop PC stays on your shop Wi-Fi and does not pass through our servers. It uses plain HTTP on your private network, so use only your own secured shop Wi-Fi. We only receive your shop data if you choose to make a cloud backup (see below).

What the app sends to us

• Mobile number – to create your RetailFlow account and sign you in with a one-time code sent by SMS, and to link your plan, renewals and invoices to you.
• Shop name – entered when you start the free trial, shown on your account.
• Device identifier – an ID the app makes from your phone's Android ID. It lets us give the free trial once per phone, keep your account secure and show which phones use your account.
• Plan and payments – the plan you buy, amount, date, order and invoice numbers. Payments are made through Google Play or Zoho Payments; your card, UPI or bank details go to them, not to us.
• App usage events – a few steps in the app, such as signing in, starting the trial, saving the first bill or opening the plans screen, with the time. We use them to improve the app and fix problems with sign-up.
• Cloud backups (only if you tap Backup) – a compressed copy of the app's shop database: products, bills and the customer names and numbers on those bills. Kept so you can restore it on a new phone. We keep the last 7 backups of each account.

The app has no advertising and no third-party analytics or tracking libraries. We do not sell your data and do not use it for advertising.

Permissions

• Camera – only while you scan a barcode or QR code. Scanning is done on the phone; images are not stored or sent.
• Bluetooth / Nearby devices – only to find and print to your Bluetooth receipt or label printer. The app does not use your location.
• Network – to talk to your shop PC, to print, and to reach our server for sign-in, plans and backups.
• SMS code – the app reads only the one SMS with your sign-in code, through Google's SMS Retriever. It cannot read your other messages.

Who else sees it

• Our service providers, only to run the service: our cloud server provider, our SMS provider (receives your number to deliver the code), Zoho Payments and Google Play (for payments).
• Authorities, only where Indian law requires it.

How we protect it

Everything sent to our server travels encrypted (HTTPS). Sign-in codes are stored only in hashed form and expire after a few minutes. Each account can see only its own plan and backups.

How long we keep it

We keep your account data while you have a RetailFlow account. Backups: the last 7 per account. When you delete your account, everything above is deleted, except paid orders and invoices, which Indian tax law (GST) requires us to keep for the legal period; those keep only the amounts, dates and invoice numbers, not your mobile number or shop name.

Delete your account

You can delete your account and its data at any time:

• In the app: Account → Delete my account.
• On the web, without the app: bizflowindia.cloud/retailflow-sync/account/delete.html – enter your mobile number and the code we send you.
• Or write to support@bizflowindia.cloud from your registered details.

Deleting the account does not delete the shop data on your phone or your shop PC; uninstall the app or clear its storage for that.

Children

The app is for shop owners and staff and is not directed at children.

Changes and contact

If this policy changes, the new version and its date are published at this address. Questions: support@bizflowindia.cloud.