Refund and cancellation policy for BizFlow India
BizFlow India by MyWebz provides software subscriptions, product setup, training, implementation support, and paid add-ons for Indian businesses. This policy explains how subscription cancellations, refunds, renewals, duplicate payments, and billing support requests are handled for BizFlow product buyers using bizflowindia.cloud.
Subscription cancellation
Customers may request cancellation before the next renewal cycle. Cancellation stops future renewals after the paid service period ends. Access may remain active until the end of the paid term unless the customer requests immediate closure or there is a violation of product terms.
Refund eligibility
Refunds are reviewed case by case. A refund may be approved for confirmed duplicate payments, incorrect plan activation, or cases where a paid setup could not be delivered by BizFlow after reasonable support attempts. Subscription periods already consumed, completed implementation, data migration, custom work, training, and third-party charges are generally not refundable unless separately agreed in writing.
Implementation and custom work
Custom integrations, reports, migration, onboarding, and implementation work involve staff time and business-specific delivery. Cancellation and refund terms for this work should be confirmed in the quotation, invoice, proposal, or service order before work begins.
How to request billing support
Send the registered business name, product name, invoice number, payment date, contact number, and request reason to billing@bizflowindia.cloud or hello@bizflowindia.cloud. The BizFlow team will review the request and respond with the next step.
Important notes
This policy is intended to make billing expectations clear before purchase and renewal. It does not override a signed proposal, service order, invoice note, or written agreement that gives a customer more specific terms. If a business has a time-sensitive renewal, failed payment, duplicate charge, or wrong invoice detail, the fastest route is to contact billing support with the transaction reference and registered phone number.